20 years ago, people were already talking about service. And, as Sabine Hübner notes, people will still be talking about service in 20 years’ time. This is a perennial topic, but one that must be redefined and put to the test again and again in relation to constantly changing conditions, the influence of digitalisation and much more. Not least in times of crisis. But how can you successfully generate a real competitive advantage from service, increase your resilience and think of service as being an integral part of your company’s corporate culture? As Germany’s No. 1 service expert (according to the television channel Pro7), Sabine Hübner discusses this question with Benjamin Klenk, Partner and shareholder of Struktur Management Partner, in our “LeaderTalks”.
*Video only in German
SMP LeaderTalks
