SMP Leading in Transformation

#26 | Case Study Unzer: How thepayment service provider achieved a turnaround

SMP Leading in Transformation

2. November 2026

With Jacob von Ingelheim, Janis Steinfort and Michael Hedtstück

0 h 57 Min

“It was a tense but totally exciting phase.”

This podcast tells the story of the origins, rescue, and resurgence of the payment service provider Unzer. Chief Transformation & Risk Officer Jacob von Ingelheim explains how a “buy-and-build” strategy led to a series of crises, how a debt-to-equity swap helped save the company, and how the company subsequently got back on its feet.
Michael Hedtstück and Janis Steinfort ask him what went wrong during the integration of the acquisitions, how BaFin requirements altered the turnaround plan, and why communication with merchants, employees, and financiers was so important. A story about growth, being overwhelmed, and the challenge of simultaneously restructuring the balance sheet and the operational business.

*Video only in German

Looking for more inspiration? Check out our classic podcast: SMP LeaderTalks.

28. October 2026

SMP LeaderTalks

#169 | A fresh start through quick wits - Georgiy Michailov meets Nicole Staudinger

"What affects you is what happens to you."

To the full episode To all SMP LeaderTalks