Service determines stability or crisis. If it is underestimated, complaints increase, customers are lost, and economic damage is the result.
In this podcast episode, podcast host Sabine Hübner and Georgiy Michailov talk about service under extreme conditions: during a turnaround, under high pressure, and with scarce resources.
Real-life restructuring and transformation projects illustrate why service remains a key lever for profitability – and one of the last real differentiators in the age of AI. The message is clear: service is essential for survival.
Listen now – a must for anyone who wants to rethink service.
*Available in German only
